Policies
General Policies
Personalised support
Easy and professional communication is essential during your stay.
Our caring team is always available for any question, doubts or help our beloved guests, to make sure you will have an unforgettable experience in Lisbon.
Registration procedure and departure
For your information there isn’t a reception desk at the building therefore we kindly ask you if you could send us your estimated time of arrival.
In the day and hour of your arrival a Guest Service Coordinator will be at the apartment to make your check-in and give you the keys. Check-in is after 15:00h (3pm) till 00:00h, but we try to be flexible, if possible.
Registration
Accordingly to Decree/Law nº57/2007 – 4th of July, all non-Portuguese nationals are required to show their IDs. When staying in a hotel or apartments (short term rentals) guests are used to show their IDs at check-in.
Short term rentals, are also required to report guest’s information to SEF – it is called the Accommodation Bulletin. Detailed information in http://www.alesclarecimentos.pt/travelers/
Lisbon City Tourist Tax
Please note that from the 1st of January 2016 a city tax of EUR 1 per person, per night is not included in the total price and should be paid on Lis Apartments at check-in. This tax is charged to tourists aged 13 and older.
It is subject to a maximum amount of EUR 7 per tourist. For further information, please check http://www.cm-lisboa.pt/fileadmin/SERVICOS/Temas/Taxa_municipal_turistica/Taxa_Turistica__Edital_PT.pdf
Prices
The prices on the website include VAT, considering the ruling rate. Prices are subject to change at any time, but changes will not affect confirmed reservations.
Currency and Transactions
Only Euro accepted for transactions, transaction based on the value of the date of the reservation.
Supplements are not calculated automatically in the total costs and will have to be paid separately during the stay.
Parties and sleep over guests
Parties, loud music or noise and sleep over guests are not allowed. The booking holder signing the contract is responsible for correct behavior of all guests staying at Lis Apartments.
Liability and Exclusions
The responsibility of Lis Apartments on any booking is strictly limited to the purchase price. If Lis Apartments cannot, for various reasons, offer the apartment that has been reserved by the client, it has the right to cancel the contract.
In this case Lis Apartments will refund the client all the money paid, except the part corresponding to the days that the apartment was used, if it was the case.
- Check in time 3:00 PM
- Check out time 11:00 AM
- Children age 1 - 12
- Pets not allowed
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